TKO testimonials Operating a dental practice brings with it a great responsibility to both our clients and staff wellbeing. As with most health service industries, there is the need to adhere to strict guidelines and operating procedures. We’ve always had written manuals however, we found these were never referred to. The lack of clarification and unclear expectations that staff had meant it was difficult to achieve our potential as a group, and individually.
Turn Key Operation has reformed how we operate. We are now all very clear on the business and client service goals. Our guidelines and procedures are so easy to update. I have great peace of mind that my business is running effectively, efficiently and with the structure needed for future growth.
Julie Parker
Dendy Village Dental
"Many thanks again. This is probably the most worthwhile piece of software I have ever worked with. It’s results are very impressive."
Lisa A Morison, Solicitor
The Junction NSW
I was looking for a way to bring my organisation (Learn2play Music) together and move as one in the same direction. I knew that a policies and procedures manual was the way to go but where to start?
I stumbled across TKO and thank god I did. The software has made writing our polices and procedures manual organised, complete and very effective. It also has helped me to set a clear direction for the company, what staff we need and what roles we need covered. It has also helped to ensure all staff know what is expected in all situations and where to find the information if they are not sure.
The service to make sure I get the job done and done well has made what at first seemed like a huge task become a logical step by step process with a fantastic end result. I can’t thank you and TKO enough for helping me to get this big job done and done well.
Steve Hart, Director, Learn2play Music
After setting the long term goal for my business to achieve ISO 9001 quality accreditation, I searched the internet for solutions to help me achieve this goal. I quickly found that all roads let to Transform Business Systems and their product TKO Business Modeller.
It did not take me long to decide that this product was the solution I was looking for and a good investment to boot.
The product is easy to use and steps you through the process of building a system of policies, procedures, people and roles, KPIs and performance reviews. It has been a great tool for me in the creation of all aspects of my Quality System, from electronically controlled forms, controls, work instructions to information documents. I never thought that building a quality system would be an overnight task but TKO has helped me with each step along the way.
Phil Barnett.
Document Managment Solutions
The value of TKO Software can be likened to backups of computerised data – you don’t realise how valuable they are until your system crashes and you have to restore from a backup. When a staff member leaves your employ, a lot of valuable information can walk out the door with them – irrecoverable unless you have “backups” in place – TKO Software is an example of such a backup.
Implementing our TKO software by documenting all our policies and procedures has required dedication from us as owners and we also got our staff very involved in the process. It is an ongoing work in progress which must be addressed regularly to be fully effective.
Recently we had the ultimate payback for all this hard work and effort. A staff member resigned….and 2 weeks later a new member commenced employment with us. We had the luxury of printing off the manual for this new staff member. It detailed what we all do at Blue House Computing. It gave her an excellent idea of the overall culture we like to create in our business and it gave her the specific details of her role in the company,how to do things and how often.
The new staff member was impressed!! She liked the fact that she could refer to something when she needed to instead of having to ask us all the time.
And we were impressed too! We liked the fact that since it was the busiest time of our year in our accounting software business, the training time was kept to a minimum. We could also relax knowing that as long as the processes we documented were correct, then things will be done in the way that we want them done in order to meet our vision for the future of our company.
We valued this experience a lot and it confirmed our resolve to continually review and add processes to the software so can enjoy this luxury again in the future. And of course we have always viewed it as a fantastic asset to have if we want to sell the business at any time in the future.
Jill Garrett, Blue House Computing,
Gisborne NZ
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