TKO client assessment I have over 20 years experience in quality management, education and entrepreneurship. I am currently the CEO/Director of AAPB a national not-for-profit association (the only bookkeeping association that has ISO 9001), Technical Education Director of a national registered training organisation, work with government on designing and developing national infrastructure for the bookkeeping industry as well as a member of the Australian Institute of Company Directors.
When TKO was first demonstrated to me I analysed it from four angles. This is my professional opinion.
Quality Manager (ISO 9001)
ISO 9001 is based on a frame work to achieve good working practice. It provides guidance on WHAT your system needs to include in order to reduce the risk of failure. TKO is an on-line tool that helps you tell HOW the system works.
TKO is a unique software that creates a four dimensional system. It provides all the necessary requirements to address ISO 9001 and factors in all the simple common mistakes that most business make. E.g.; document management, audit trail, authority/responsibility.
Educator
The TKO software addresses the difficulties in educating employees on business systems. Most people have heard of policies and procedures but to understand how policies and procedures create a complex business system is extremely difficult to comprehend as well as teach. TKO is a fantastic tool to make a system tangible so that people can physically see how the system works.
I was so impressed by TKO and how easy it is to use that we included the software in the quality management module within the new Certificate IV in Financial Services Bookkeeping course.
CEO/Director
Your business is only as good as your system. If your business can not produce the products/services your customers/clients expect, you will lose credibility and ultimately your business. TKO is an efficient tool that reduces; communication breakdown and the ambiguity over who is responsible. It also helps you identify the strengths and weakness of your business.
Employee
Employees like to have clear guidance on their responsibilities, how to perform their functions and how often it needs to be done. TKO addresses this need and provides it in a customised publication for each employee. Clear direction reduces the frustration of ambiguity which is one of the major factors that employees leave.
The above four angles are why we embraced TKO in our two firms and successfully introduced it to our employees and AAPB members. TKO is a must for any business requiring government governance. TKO is a practical tool that is easy to use by all. It doesn’t sit on the shelf collecting dust, it is an essential tool integrated into the success of your business.
Mrs Sharyn Grant
Chief Executive Officer Australian Association of Professional Bookkeepers (AAPB)
www.aapb.org.au
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